From mboxrd@z Thu Jan 1 00:00:00 1970 Return-Path: Received: (majordomo@vger.kernel.org) by vger.kernel.org via listexpand id S1031061AbXD2S7G (ORCPT ); Sun, 29 Apr 2007 14:59:06 -0400 Received: (majordomo@vger.kernel.org) by vger.kernel.org id S1754428AbXD2S7G (ORCPT ); Sun, 29 Apr 2007 14:59:06 -0400 Received: from smtp1.linux-foundation.org ([65.172.181.25]:56202 "EHLO smtp1.linux-foundation.org" rhost-flags-OK-OK-OK-OK) by vger.kernel.org with ESMTP id S1754401AbXD2S7E (ORCPT ); Sun, 29 Apr 2007 14:59:04 -0400 Date: Sun, 29 Apr 2007 11:58:05 -0700 (PDT) From: Linus Torvalds To: "Rafael J. Wysocki" cc: Andi Kleen , Adrian Bunk , Diego Calleja , Chuck Ebbert , Linux Kernel Mailing List Subject: Re: Linux 2.6.21 In-Reply-To: <200704292050.56575.rjw@sisk.pl> Message-ID: References: <20070426040806.GJ3468@stusta.de> <200704291849.23197.rjw@sisk.pl> <20070429173725.GB30248@one.firstfloor.org> <200704292050.56575.rjw@sisk.pl> MIME-Version: 1.0 Content-Type: TEXT/PLAIN; charset=us-ascii Sender: linux-kernel-owner@vger.kernel.org X-Mailing-List: linux-kernel@vger.kernel.org On Sun, 29 Apr 2007, Rafael J. Wysocki wrote: > > - You are required to select a category and 'component' for your report, which > often is difficult (especially if you're not a kernel expert) > - You need to have a bugzilla account (or to create one, if you don't) Amen. Both of those are show-stoppers. It may be ok for kernel developers, but it's not good for random people. It's one of the reasons I don't generally use bugzilla for other projects - if they require me to sign up etc, they can take care of their own bugs. (For the same reason I consider closed mailing lists to be useless for bugreports. If you have to be a member to send email, it's not a bug-report thing, it's just a secret society). I realize that spam is a problem, but there are better spam solutions than alienating the people who just want to send a report. Also, I don't know if anybody has ever tried to avoid sending duplicate bugs, but every time I use bugzilla to send a bug-report (which I do for things like FC7 live CD's breaking etc where I care enough, and I have a bugzilla account on that bugzilla _anyway_ for other reasons), I am ready to _kill_ somebody whenever I see that "humorous" zarro bugs found message, after it made it almost impossible for me to even figure out how to do a good search in the first place! So I gnash my teeth, and fill in the bug report anyway, and if it's a duplicate becasue bugzilla didn't have any sane way to get any kind of overview at all, hey, it's a duplicate. Nothing I can do about it. And the reason I gnash my teeth is that I realize that because I can't even get any overview of the bugzilla entries as a random submitter (and dammit, I probably have a better idea of what the problem might be than most people), I sure as hell can't expect a random user to be better. So I bet my bad reports are a lot better than the average, and a lot of people probably just give up and don't report anything at all. Linus