Re: USB devices on Dell TB16 dock stop working after resuming

[Paul Menzel <pmenzel@molgen.mpg.de>]

[-- Attachment #1: Type: text/plain, Size: 2198 bytes --]

Dear Mika, dear Mario,


On 2019-11-04 16:49, Mario.Limonciello@dell.com wrote:

>> From: Mika Westerberg <mika.westerberg@linux.intel.com>
>> Sent: Monday, November 4, 2019 9:45 AM

>> On Mon, Nov 04, 2019 at 04:44:40PM +0200, Mika Westerberg wrote:
>>> On Mon, Nov 04, 2019 at 04:25:03PM +0200, Mika Westerberg wrote:

>>>> On Mon, Nov 04, 2019 at 02:13:13PM +0100, Paul Menzel wrote:

>>>>> On the Dell XPS 13 9380 with Debian Sid/unstable with Linux 5.3.7
>>>>> suspending the system, and resuming with Dell’s Thunderbolt TB16
>>>>> dock connected, the USB input devices, keyboard and mouse,
>>>>> connected to the TB16 stop working. They work for a few seconds
>>>>> (mouse cursor can be moved), but then stop working. The laptop
>>>>> keyboard and touchpad still works fine. All firmware is up-to-date
>>>>> according to `fwupdmgr`.
>>>>
>>>> What are the exact steps to reproduce? Just "echo mem >
>>>> /sys/power/state" and then resume by pressing power button?

GNOME Shell 3.34.1+git20191024-1 is used, and the user just closes the
display. So more than `echo mem > /sys/power/state` is done. What
distribution do you use?

>>> I tried v5.4-rc6 on my 9380 with TB16 dock connected and did a couple of
>>> suspend/resume cycles (to s2idle) but I don't see any issues.
>>>
>>> I may have older/different firmware than you, though.
>>
>> Upgraded BIOS to 1.8.0 and TBT NVM to v44 but still can't reproduce this
>> on my system :/

The user reported the issue with the previous firmwares 1.x and TBT NVM v40.
Updating to the recent version (I got the logs with) did not fix the issue.

> Loop Anthony.  Anthony can you see if you guys repro this at all too?
> 
> As a potential point of comparison and sometimes pain area, I'm wondering if
> something in userland is poking power states for Paul leading to this.
> 
> Paul what sort of power management policies are you using on your machine? 
> Anything like:
> * powertop  --auto-tune, 
> * TLP
> * systemd > 243 (contains some stuff for automatic suspend)

I’ll check with the user again, but to my knowledge nothing from the list is
used on the device.


Kind regards,

Paul


[-- Attachment #2: S/MIME Cryptographic Signature --]
[-- Type: application/pkcs7-signature, Size: 5174 bytes --]