Re: Private driver support emails should be avoided.

[Jes Sorensen <jes@sgi.com>]

>>>>> "Jeff" == Jeff Garzik <jeff@garzik.org> writes:

Jeff> Just a reminder to folks out there...  Don't send private driver
Jeff> support emails.

Jeff> I receive a lot of email.  A lot.  Not as much as Linus or
Jeff> Andrew probably, but still sizable.  And quite regularly, I will
Jeff> receive a private email asking for help on a SATA or net driver
Jeff> problem.  The poster will include various details on their
Jeff> problem, and ask for help debugging the problem.  While the
Jeff> email will indeed be skimmed -- looking at a mass of bug
Jeff> reports, one can better detect patterns -- the people seeking
Jeff> support privately will almost NEVER RECEIVE A RESPONSE.

Jeff,

Very sane - I get some of it too, though less so these days :)

What about writing this up and sticking it under
Documentation/Reporting-Bugs or something so there's an easy reference
to it?

Cheers,
Jes